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100% Pass 2025 MB-230: Reliable Microsoft Dynamics 365 Customer Service Functional Consultant Practical Information

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Main Requirements for Microsoft MB-230 Exam

While there are no strict prerequisites for this test, it is recommended that the candidates earn the Microsoft Certified: Dynamics 365 Fundamentals certification to understand the exam content. Microsoft MB-230 is designed for the functional consultants who possess customer service expertise. They are involved in implementing omnichannel solutions, which focus on service, efficiency, customer satisfaction, reliability, and quality. The potential candidates for this test should have solid applied knowledge that meets the user needs via the Dynamics 365 Customer Service, including the professional understanding of cases, queues, entitlements, and knowledge base.

Passing the MB-230 Exam is a great way for functional consultants to showcase their expertise in customer service and boost their career prospects. Microsoft Dynamics 365 Customer Service Functional Consultant certification is recognized by Microsoft and its partners, which can open up new opportunities for professionals looking to work with Dynamics 365.

>> MB-230 Practical Information <<

2025 Microsoft MB-230 Practical Information - Realistic Microsoft Dynamics 365 Customer Service Functional Consultant Practical Information 100% Pass Quiz

Our Microsoft Dynamics 365 Customer Service Functional Consultant study question is compiled and verified by the first-rate experts in the industry domestically and they are linked closely with the real exam. Our products’ contents cover the entire syllabus of the exam and refer to the past years’ exam papers. Our test bank provides all the questions which may appear in the real exam and all the important information about the exam. You can use the practice test software to test whether you have mastered the Microsoft Dynamics 365 Customer Service Functional Consultant test practice dump and the function of stimulating the exam to be familiar with the real exam’s pace, atmosphere and environment. So our MB-230 Exam Questions are real-exam-based and convenient for the clients to prepare for the exam.

Microsoft MB-230 Exam is designed for professionals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. MB-230 exam measures the candidate's knowledge and skills in implementing and configuring customer service solutions using Microsoft Dynamics 365. Passing the exam validates the candidate's expertise in customer service functionalities, such as managing cases, knowledge base, queues, entitlements, and service level agreements.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q277-Q282):

NEW QUESTION # 277
You are a Microsoft Dynamics 365 for Customer Service administrator. You create an article for a knowledge base. A reviewer selects articles for review.
You approve some articles and revert some articles to draft status.
For each action, what should you do next? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 278
You are a Dynamics 365 for Customer Service administrator.
You need to categorize activities and cases by using queues.
How should you categorize each record? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 279
You need to configure OmniChannel to route correctly.
Which options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:
Box 1: Two
You must create two types of Omnichannel queues: regular and escalated.
Box 2: Add a routing rule for a push on owner assignment in Omnichannel Tickets assigned to a representative must be automatically placed in that representative's queue.
A customer initiates a conversation from the portal, and the conversation reaches the Omnichannel system.
Now, based on the routing rules condition defined in the routing system, it starts routing the conversation to the appropriate queues.
When the conversation reaches to the queues, the work assignment system assigns the conversation based on triggers.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-work-distribution-oca

NEW QUESTION # 280
You need to create the queue for cases.
What type of queue should you create?

A. Teams
B. Public
C. Private
D. Service
E. Product

Answer: C

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-queues-manage-activities-cases

NEW QUESTION # 281
You are a Dynamics 365 for Customer Service administrator.
You need to implement queues to manage cases.
Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-activities-cases

NEW QUESTION # 282
......

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