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Cisco Collaboration SaaS Authorization for PreSales Engineer Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which two locations provide web tools for Webex Calling? (Choose two.)

A. Cisco webtools websites
B. Cisco collaboration help websites
C. Salesforce help websites
D. Cisco support online websites
E. Salesforce support pages

Answer: B,D

Explanation:
Webex Calling provides several web tools and support resources that are accessible through:
Cisco Support Online Websites (Option C):
The Cisco support site offers documentation, updates, and troubleshooting tools specific to Webex Calling. It includes access to downloads, product guides, and software updates necessary for managing and deploying Webex Calling.
Cisco Collaboration Help Websites (Option D):
The Cisco collaboration help site offers resources such as user guides, administrator manuals, eLearning courses, and FAQs specifically tailored to Cisco Webex Calling and other collaboration tools. This site is designed to provide detailed support and information for both end-users and administrators.
Cisco Reference
Information about these web tools can be found in Cisco's official support and help documentation for Webex Calling.

NEW QUESTION # 22
What are the primary types of Smart Accounts?

A. Try and Buy, Licenses
B. Holding. Customer
C. Holding. Try and Buy
D. Licenses, Resale

Answer: B

Explanation:
The primary types of Smart Accounts in Cisco are Holding and Customer.
Holding Accounts are typically used by partners or distributors to manage and allocate licenses or entitlements to their customers.
Customer Accounts are directly associated with end-user organizations that use Cisco products and services, enabling them to manage their licenses and entitlements effectively.
Smart Accounts streamline the management and deployment of Cisco licenses, providing a central repository to handle all license-related activities across different customer environments.

NEW QUESTION # 23
What are two features of the Webex Calling Voice Portal? (Choose two.)

A. voicemail access
B. local gateway access
C. time schedule setup
D. auto attendant greeting recording
E. end user Control Hub password modification

Answer: A,D

Explanation:
The Webex Calling Voice Portal provides several key functionalities for managing voice communications within the Webex Calling system. The two features relevant to this question are:
Voicemail Access (Option A):
The Voice Portal in Webex Calling allows users to access their voicemail. This feature enables users to listen to their voicemails, change their voicemail PIN, and manage voicemail settings. This is a core function of the Webex Calling Voice Portal, ensuring users can maintain and retrieve messages easily.
Auto Attendant Greeting Recording (Option E):
Another key feature of the Webex Calling Voice Portal is the ability to manage auto attendants, including recording greetings for them. Auto attendants serve as virtual receptionists that provide callers with a menu of options to direct their call appropriately. The Voice Portal allows administrators or authorized users to record and update these greetings directly through the system.
Cisco Reference
Refer to the "WebEx-Calling.pdf" document, which covers the details of the voice portal functionalities including voicemail management and auto attendant settings.

NEW QUESTION # 24
Which two endpoints allow whiteboarding and annotating on the screen? (Choose two.)

A. Cisco IP Phone
B. Webex Board
C. MPP Device
D. Cisco IP Conference Phone
E. DX80

Answer: B,E

Explanation:
The endpoints that allow whiteboarding and annotating on the screen are:
DX80 (Option C):
The Cisco DX80 is a desktop collaboration device that supports whiteboarding and allows users to draw, annotate, and collaborate visually in real-time.
Webex Board (Option E):
The Webex Board is a fully integrated device for team collaboration with capabilities such as whiteboarding, annotating, and content sharing, providing an interactive meeting experience.
Cisco Reference
Further details are available in the product documentation for the Cisco DX Series and Webex Board, highlighting their whiteboarding capabilities.

NEW QUESTION # 25
Which Webex Calling feature should be configured if a customer wants a phone shared by users within the organization?

A. Hoteling Host
B. Remote Office
C. Mobility Access
D. Hoteling Guest

Answer: D

Explanation:
In Cisco Webex Calling, the "Hoteling" feature allows a phone to be shared among different users within an organization. This feature is particularly useful in environments where not all employees have their own dedicated desk, such as in a hot-desking environment.
1. Understanding Hoteling in Webex Calling:
Hoteling Host: This is the primary phone that can be used by various users who do not have a dedicated desk phone. The Hoteling Host is typically associated with a physical device, like an IP phone.
Hoteling Guest: This is a user who can temporarily log in to the Hoteling Host device, making the phone act as if it belongs to the guest user for a specific period.
2. Why Hoteling Guest is the Correct Option:
To enable different users to share a single phone, you need to configure the device as a Hoteling Host and allow users, known as Hoteling Guests, to log into that device. This configuration permits multiple users to use the same physical phone while having their personalized settings, including voicemail and call history.
The Hoteling Guest logs in to the Hoteling Host device, and the system treats the phone as if it is their personal phone, including their user profile, settings, and calls.
3. Configuration Steps:
Configure the Host Device:
In the Webex Calling Admin Portal, navigate to the specific device that will act as the Hoteling Host.
Enable the device for Hoteling and assign it as a Hoteling Host.
Set Up the Hoteling Guest:
In the user settings of potential guests, enable them as Hoteling Guests.
Guests can then log into any Hoteling Host device and use it as their own.
Usage:
The Hoteling Guest will log into the host device, and the phone will load the guest's settings and profile.
The guest can use the phone with their settings for the duration of their session.
Cisco Reference:
The feature is detailed under the Cisco Webex Calling administration guide, which discusses user roles, including how to configure Hoteling Hosts and Guests. It can be found in the Webex Calling and Webex Management PDFs provided by Cisco.
By correctly configuring the Hoteling feature in Webex Calling, organizations can maximize the utilization of shared devices, providing flexibility and convenience for users who do not have a dedicated phone.

NEW QUESTION # 26
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