Blog - Learn Russian Daily

Max Ford Max Ford

0 Course Enrolled • 0 Course Completed

Biography

Valid New ITIL-DSV Test Braindumps for Real Exam

The ITIL ITIL-DSV dumps pdf formats are specially created for candidates having less time and a vast syllabus to cover. It has various crucial features that you will find necessary for your ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) exam preparation. Each ITIL-DSV practice test questions format supports a different kind of study tempo and you will find each ITIL-DSV exam dumps format useful in various ways.

ITIL ITIL-DSV Exam Syllabus Topics:

Topic
Details

Topic 1

Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.

Topic 2

Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Topic 3

Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.

Topic 4

Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.

Topic 5

Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.

Topic 6

Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.

>> New ITIL-DSV Test Braindumps <<

Pass Guaranteed 2025 ITIL Updated ITIL-DSV: New ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Test Braindumps

Living in such a world where competitiveness is a necessity that can distinguish you from others, every one of us is trying our best to improve ourselves in every way. It has been widely recognized that the ITIL-DSV exam can better equip us with a newly gained personal skill, which is crucial to individual self-improvement in today’s computer era. With the certified advantage admitted by the test ITIL certification, you will have the competitive edge to get a favorable job in the global market. Here our ITIL-DSV Study Materials are tailor-designed for you.

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q77-Q82):

NEW QUESTION # 77
An organization is selecting a service to develop strategic services. As you are leading the selection process, what would NOT be one of the factors that you will explore?

A. The ability to perform as expected
B. The concern for common goals
C. The ability to produce results
D. The need to improve over time

Answer: B

Explanation:
In selecting a service to develop strategic services, the concern for common goals is not typically a factor that would be explored. Strategic service development focuses more on the service's ability to produce results, improve over time, and perform as expected, rather than aligning with common goals.
The ITIL 4Service DesignandStrategy Managementpractices emphasize the importance of assessing a service' s capability to meet strategic objectives, improve continuously, and deliver the expected outcomes. The key considerations include the ability to achieve the desired results, adaptability, and alignment with the organization's strategic direction, rather than a generalized concern for common goals, which is more of a collaborative or teamwork-related concern rather than a selection criterion.
Therefore, while common goals are important in broader organizational contexts, they are not a primary factor in selecting a service for strategic development.

NEW QUESTION # 78
An organization is negotiating and agreeing the service levels for a social media site.
Which is an example of a measure of utility that should be included in the service level agreement?

A. The number of network failures per day
B. The time taken to detect and report security breaches
C. The time taken for social media pages to refresh
D. The number of photo formats supported for upload

Answer: D

Explanation:
An example of a measure of utility that should be included in the service level agreement for a social media site is "The number of photo formats supported for upload." Utility measures relate to the functionality of the service, i.e., what the service does to meet the needs of the users. In this context, the ability to upload various photo formats directly impacts the usefulness of the social media service to its users.

NEW QUESTION # 79
A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?

A. Weighted Job First
B. User Story Mapping
C. Establish Pull
D. Minimum Viable Product

Answer: D

Explanation:
For a start-up with limited funding, the focus should be on launching a new service quickly while minimizing costs and risks. The Minimum Viable Product (MVP) approach is ideally suited for this purpose.
* Minimum Viable Product (MVP):
* MVP is a product development strategy where a new product is developed with sufficient features to satisfy early adopters. The final, complete set of features is only designed and developed after considering feedback from the product's initial users. This approach minimizes the risk and investment required by enabling the organization to test the market with a basic version of the product.

NEW QUESTION # 80
An organization is looking for a service provider to support them in their digital transformation. As part of the service provider, what would be the first focus of your interactions?

A. Understanding the customer purposes, issues, and needs.
B. Display the proof of the capabilities to deliver your products consistently.
C. Display solutions implemented at other customers within the same industry.
D. Understanding the utility and warranty requirements to create the most value for the customers.

Answer: A

Explanation:
In ITIL 4, particularly within the "Drive Stakeholder Value" framework, the first focus of interaction when supporting a customer in digital transformation should be to understand their purposes, issues, and needs. This aligns with the guiding principle of "Focus on Value," ensuring that the service provider's solutions are truly aligned with the customer's objectives and challenges.
* Option A (Incorrect):Displaying proof of capabilities is important but should follow a deep understanding of the customer's specific situation.
* Option B (Incorrect):While demonstrating solutions implemented for other customers can build trust, it should not be the first step. Customization to the specific customer's needs is more critical.
* Option C (Correct):This is the correct answer. Understanding the customer's specific purposes, issues, and needs is foundational to providing valuable and relevant services.
* Option D (Incorrect):Understanding utility and warranty is crucial, but it should come after understanding the broader business context and specific needs.

NEW QUESTION # 81
A service provider is receiving complaints from the users about the migration to a new service. The users are finding difficult to identify and use features of the migrated service. What would have helped to prevent this?

A. The users should be marked as an important stakeholder in the stakeholder map.
B. An e-learning course describing migration of service should be easily available to the users.
C. The outcomes should be part of the service level agreement.
D. All changes should be assessed and prioritized.

Answer: B

Explanation:
Providing an e-learning course on the migrated service would have significantly reduced user complaints by ensuring that they were well-informed about the new service features and how to use them effectively.
TheAwareness and Communicationstep within theChange Enablement practiceunder ITIL 4 stresses the importance of communicating changes to all relevant stakeholders and ensuring they have the necessary information and training to adapt to these changes.
The complaint in this scenario arises due to a lack of understanding and difficulty in using the new service.
By offering an e-learning course, the service provider would be following theITIL 4 guiding principle of
"Collaborate and Promote Visibility,"ensuring that users are informed and comfortable with the changes.
Moreover, theService DesignandTransitionstages emphasize the need to prepare users for new services, ensuring a smooth transition and minimizing resistance or confusion.
This solution aligns with ITIL 4's focus on improving user experience by providing adequate resources for learning and adaptation, which in turn enhances overall service quality and customer satisfaction.

NEW QUESTION # 82
......

On TestPassKing website you can free download part of the exam questions and answers about ITIL Certification ITIL-DSV Exam to quiz our reliability. TestPassKing's products can 100% put you onto a success away, then the pinnacle of IT is a step closer to you.

Certification ITIL-DSV Training: https://www.testpassking.com/ITIL-DSV-exam-testking-pass.html

Max Ford Max Ford

Biography

Menu

Contacts